We’ve upgraded the Chat Widget with full Human Live Chat Support! Now your visitors can seamlessly escalate conversations from AI to real human agents—ensuring personal assistance when it matters most.

What's New:

• 🔁 Smart Escalation: Automatically route conversations to a human agent based on trigger words (e.g., "agent", "support", "talk to someone").

• 🔘 Pre-Chat Button: Let visitors request live chat instantly with a dedicated button.

• ✍️ Customizable Triggers: Define specific keywords or phrases that trigger handover to human agents.

• 👥 Seamless Agent Handoff: AI collects context before routing, so your team can jump in ready.

• 🕒 Availability Management: Only show live agent options during your business hours (coming soon).

This update enhances customer trust and ensures complex queries get human attention quickly. 💬👨‍💻