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Released: Multi-Language Support for Widgets

We’ve added support for multi-language chat widgets!
You can now serve a global audience by allowing customers to switch between multiple languages directly within the widget.

What’s New:

  • Customers can toggle between supported languages in real-time.

  • Easy setup in your widget settings.

  • Improved localization for a smoother user experience.

This update helps you connect with more users, no matter what language they speak.

📅 New: Appointment Booking via Calendly in Chat Widget

We’ve just made it easier for your users to book time with you — directly from the chat widget!

Here’s what’s new:

  • Let users book meetings, calls, or demos without leaving the widget

  • Connect your team’s Calendly

  • Customize availability, meeting types, and booking flow

  • Perfect for product demos, support calls, or consultations

Start turning conversations into scheduled meetings — effortlessly.

📌 Human Live Chat Support Added to Chat Widget

We’ve upgraded the Chat Widget with full Human Live Chat Support! Now your visitors can seamlessly escalate conversations from AI to real human agents—ensuring personal assistance when it matters most.

What's New:

  • 🔁 Smart Escalation: Automatically route conversations to a human agent based on trigger words (e.g., "agent", "support", "talk to someone").

  • 🔘 Pre-Chat Button: Let visitors request live chat instantly with a dedicated button.

  • ✍️ Customizable Triggers: Define specific keywords or phrases that trigger handover to human agents.

  • 👥 Seamless Agent Handoff: AI collects context before routing, so your team can jump in ready.

  • 🕒 Availability Management: Only show live agent options during your business hours (coming soon).

This update enhances customer trust and ensures complex queries get human attention quickly. 💬👨‍💻

FAQ Widget Module Released

We’ve launched the FAQ Widget to help you provide instant answers to your visitors.

Highlights:

  • Embed anywhere on your site

  • Organized, searchable questions

  • AI-powered suggestions

  • Fully customizable design and layout
    This feature reduces repetitive questions and gives users quick self-service access to common answers.

📌 Help Center is Now Live

Our new Help Center empowers your customers to find detailed answers through categorized articles and smart search.

Highlights:

  • Clean, user-friendly layout

  • Categories and article grouping

  • Optimized for desktop and mobile

  • SEO-friendly with meta fields for each article
    Pair this with your FAQ and chat widget for a complete support experience.

📌 Chat Widget Launched

The Widgion Chat Widget is now live, enabling real-time conversations between your team and visitors.

Highlights:

  • Live chat with instant notifications

  • AI-powered auto-responses

  • Offline message handling

  • Custom colors, logos, and widget placement
    Connect with your customers 24/7 and improve engagement and conversion rates.